EXCHANGE RETURN

Should you wish to exercise your right to return an item for an exchange, the procedure to follow may vary depending on the following choice:

A) you want to make a return "At our Mill's Headquarters".
B) you want to make a return "Online by re-shipping the package to us".

A) The Customer is invited to our Headquarters to make their return within 14 days of purchase.
B) The Customer is invited to send us an email within 14 days of purchase, describing the reasons that led to initiating the return procedure.
Then follow the return procedure communicated by our Customer Service.

Make sure that the products are in the same condition in which you received them, with all tags attached.
We will only replace or refund items returned according to instructions. If your return does not meet the listed conditions, the package will be sent back to you.
The product must be returned within 48 hours after receiving the email from our Customer Service with the instructions to follow.
The return will be processed within 3-4 working days after the date of receipt of the returned goods at our warehouse. The outcome of the return will be communicated within the same timeframe (acceptance with product replacement or refund if replacement is not possible). Refunds are made via bank transfer or Paypal refund.
The sole costs of returning the product for merchandise exchange are borne by the customer. In case of merchandise exchange, the shipment of the new product to the customer is free in Italy for one time only.


WITHDRAWAL

To exercise the right of withdrawal, it is essential that the goods are intact and that the item has its original packaging, complete with all tags.
The sole costs of returning the goods are borne by the consumer. The price paid will be refunded within 30 days following the return of the goods, including delivery costs.
The Right of Withdrawal cannot be applied in the case of Personalized Products requested at the time of placing the Order.